EMBROIDERY

Digitizing is the process of converting artwork or photography, such as a logo or design, into a stitch file that the embroidery machine can read and then sew out on your garment. Digitizing is equal parts art and science requiring a skilled digitizer to place the series of stitches in a way that brings your logo to life using thread. Yielding a high-quality product requires a digitizer to create this stitch file by hand, instead of using an auto digitizing software that generates really low-quality results.

Yes! Because the design elements are created using thread, there are limitations to what we can create – a few of those limitations include small lettering, gradients, drop shadows and photographs. If you send in your art, we can let you know what restrictions may apply to your design or if it does not translate well into thread. Because we are using needles and thread, some simplifications must be made for a high-quality product. Or if you prefer, we can recommend an application that works best for your needs.

Yes! We can use customer supplied embroidery files (in EMB or DST formats). However, we recommend doing a sew-out prior to production. If there are quality concerns, we will reach out with recommendations and costs for redigitizing or editing to ensure a quality sew-out on the final product. The NorthFace® and Under Armour® products require in-house digitizing in order for us to quality control the embroidery from beginning to end.

All files must be a vector file or at least 300 dpi photo files at actual embroidery size. Preferred file types are AI, PDF, EPS, TIF, or PSD. Orders cannot begin until we have usable artwork.

Yes! As an approved decorator for The NorthFace® & UnderArmour®, we have several additional protocols and restrictions to follow when decorating these goods. Per our price sheet, there is a one-time $25.00 per logo set-up charge specifically for The NorthFace® or UnderArmour® goods. These brands must approve every logo that we decorate on their merchandise, since they have specific restrictions. Additionally, we require in-house digitizing for The NorthFace® & Under Armour® goods in order to have the ability to quality control the finished product from the beginning. There is also no spoilage offered.

We cannot guarantee exact PMS (Pantone Matching System) color matching in embroidery thread. Because Madeira makes a limited quantity of thread colors, we can help you find the closest match to your PMS color in our standard Polyneon Madeira thread colors.

Unfortunately, a polo (also known as a flat) embroidery file does not run correctly on hats. Hat embroidery must be digitized in a specific way with the threads sequenced to sew in a precise direction. However, we can usually use a hat embroidery file on a polo. We would always recommend that you get both file types digitized when doing embroidery: one for hats and one for flats. Because of the wide variety of materials available in today’s marketplace, we may need to edit or redo your embroidery file in order to deliver the high-quality end product that our clients have come to expect from us.

Yes! We have several solutions for creating embroidered patches or embroidering directly on a garment with a patch-look design. From heat applied embroidered patches, to direct path-style embroidery, we can handle almost any embroidery need. Contact us with the specifications and art for your project, and we can create a custom solution that works best for you.

In custom manufacturing, such as embroidering customer supplied goods, minor fluctuations in the final number of units produced against the exact quantity ordered can occur. At Screen Pro Graphics, all orders can have up to 2% spoilage allowance or underrun. This accounts for manufacturer defects such as snags, stains, holes or damaged goods. Additionally, minimal damages can occur during any mass production process due to needle breaks, thread bird nesting, or variance in the way a machine runs.

Due to the nature of this business, we cannot be held responsible for shortages under the 2% threshold. The decoration cost for all damages or defects are credited upon invoicing. We recommend ordering extra goods if your project requires exact quantities. We have the capability of returning undecorated extras to the supplier, if necessary. Among promotional product suppliers, the industry standard for overruns and underruns allows for a + or – 5% discrepancy, which our 2% policy remains well under. We cannot offer any spoilage allowance on The NorthFace® and Under Armour® products as an authorized decorator for both brands.

Typical turnaround time is 7 to 10 days from the date of art approval and all merchandise must be received in-house.

We can accommodate rush orders for projects with lead times less than our 7-day turnaround, however a rush fee may apply depending on our current workflow. Rush services require approval from the customer service department, and depend on production schedule, quantity, item type(s), stitch count(s), and decoration location(s). (Taking longer than 24 hours to approve your digital proofs may delay your order.)

Yes! We can accommodate rush orders for projects with lead times less than our 7-day turnaround, however a rush fee may apply depending on our current workflow. Rush services require approval from the customer service department, and depend on production schedule, quantity, item type(s), stitch count(s), and decoration location(s). (Taking longer than 24 hours to approve your digital proofs may delay your order.)